Introduction
www.UltimateWildcat.com is a site operated by Ultimate Wildcat Pty Ltd; With our registered offices based at the M5 Business park, Maitland, Cape Town. By accessing or using the UltimateWildcat.com site, the user acknowledges that he/she has read, understood, and agrees, without limitation or qualification, to be bound by the following Terms & Conditions which include our Privacy Policy.
All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, photographs, video content, designs and agreements, are the property of or licensed to UltimateWildcat.com and as such are protected from infringement by local and international legislation and treaties.
You are granted limited license only for the sole purpose of viewing the material contained on this Website.
We attempt to be as accurate as possible when describing our products on UltimateWildcat.com however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, sizes or other content available on UltimateWildcat.com are accurate, complete, reliable, current, or error-free.
By continuing to use this Website, you agree to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
By placing an order through our site, you warrant that:
- You are legally capable of entering into binding contracts;
- You are at least 16 years old; and,
- You are a resident in the serviced country.
Order process
After placing an order with us, you will receive an automated e-mail acknowledging the receipt of your order. Your order will be placed on-hold until we can confirm that a payment has been received. When using any 3rd party payment gateways for checkout purposes, once the payment collection process has been completed, you should receive an automated Email to confirm the payment receipt from both the 3rd party payment gateway as well as our side to confirm such payment has been received and your order has been marked for processing.
Although we try our best to make sure that the site is always up to date in terms of stock quantities, at times mistakes can occur where a stock item has not been updated properly or there has been a fault found with any of the stock items in question, making them unfit for shipment. In the rare case that such an instance should occur, we will contact you to notify of any stock shortages or order issues and do our best to rectify the issue and find a suitable alternative.
For items ordered on backorder, please refer to the shipping date indicated on the relevant product page on our site. Please note that when ordering items that are both ‘in-stock’ as well as on ‘backorder’, when free shipping applies, your order will not leave until the backorder item(s) come into stock, at which point your full order will be dispatched.
Once your parcel has been dispatched, you will be provided with your tracking information via Email, or alternatively, if choosing local pick up, you will be notified via Email when your parcel is ready for collection.
Shipping
Please allow for an additional 1-2 days for processing and shipping during our Black Friday and holiday/end of season specials, we are always working tirelessly to process all orders as soon as possible.
All orders are usually processed and dispatched within 1 to 2 days of payment receipt, provided there aren’t any stock shortages or other unexpected delays. Should there be any unexpected delays with your order, you will be notified via Email or phone call. Please allow an additional day or two during the rush of the holiday season or sale periods, we are always trying our best to attend to all orders as quickly as possible, so please be patient with us.
Payments made using PayFast or PayFlex usually reflect immediately on our side, however, EFT payments may take 1-3 business days to reflect, depending on the bank you’re banking with, we do check payments on daily basis. Should you wish to speed up the process you may forward us a verifiable proof of payment, please note that only selected banks offer the additional option of payment verification via their online platform. We cannot unfortunately confirm payment receipt for EFT payments prior to the payment reflecting on our side or being able to verify its validity.
All orders are generally delivered within 1 to 3 business days from dispatch to all main areas (excluding weekends and public holidays), please note that deliveries to remote outlaying areas can take an additional 2 to 3 days for delivery due to remote locations being serviced less frequently by our logistical partners. We do not ship on Saturday, Sunday, or on Holidays.
Once your parcel has been dispatched, you will be provided with your tracking information via Email. If you are experiencing any complications or delays with your delivery, please contact the shipping carrier using your provided shipping information.
Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.
Returns Policy
We stand behind everything we sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 7 days of receipt.
Should there be any issue with the product(s) received, such as production defects or breakages during transit etc. please notify us within 48 hours of receipt, any claims pass this time period will be null and void. Should the package arrive damaged for any reason, please make sure to take photos of the received parcel so that we may use those to query the damage with our courier.
In the event that the size you’ve chosen isn’t a suitable fit, you will be able to exchange by returning the item(s) back to us, either by using a courier of your choosing or by dropping it off at our studio (Cape Town only). Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs for the shipping of the replacement item. The responsibility of returning the item however, will be up to you as the customer. Should you require a collection to be made on your behalf, you can request so at an additional cost.
In such case, please Email us to – shop@ultimatewildcat.com with your return/exchange request.
You must have a proof of purchase for all returns and exchanges.
When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns passed the 10 days will be void and not eligible for refund.
You may exchange your purchased product for a different size/color, different item or alternatively request store credit or a refund. Please note that in case of a refund or credit request, the refund/credit will be processed for the costs of the items purchased and returned, we cannot refund any additional shipping costs as those are non refundable.
Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.
When shipping back your return/exchange, note that the item is your responsibility until it reaches us.
For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. WILDCAT will not be held responsible for packages lost in transit.
The cost of returning items to us will be the customer’s responsibility, however, the first replacement shipping costs will be covered by WILDCAT. Should you wish to process a second exchange, shipping charges will be entirely up to you, the customer.
Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. it’s very hard for us to exchange items numerous weeks or months after their original purchase date as we have no way of knowing what usage it has undergone. Seamless garments are gentle and are designed as more of a knit, similar in a way to stockings, they do need to be treated quite gently, especially in the wash. All our garments are made for casual usage and every day activities, they are not designed to withstand focused high impact training over long periods of time.
Unfortunately we cannot take returns or exchanges on underwear due to sanitation issues.
Please also note that should there be a refund request issued for an order that has no apparent product faults where a ‘free shipping’ option was redeemed, a deduction of the standard shipping fee will be applied to the total of the order and only the remainder will be refunded, as the order will no longer qualify for the ‘free shipping’ option.
