All orders are usually processed and dispatched within 1 working days of payment receipt, provided there aren’t any stock shortages or other unexpected delays. Should there be any unexpected delays with your order, you will be notified via Email or phone call. Please allow an additional day or two during the rush of the holiday season or sale periods, we are always trying our best to attend to all orders as quickly as possible, so please be patient with us.
All orders are generally delivered within 1 to 3 business days from dispatch to all main areas (excluding weekends and public holidays), please note that deliveries to remote outlaying areas can take an additional 2 to 3 days for delivery due to remote locations being serviced less frequently by our logistical partners. We do not ship on Saturday, Sunday, or on Holidays.
Once your parcel has been dispatched, you will be provided with your tracking information via Email. You can also find your tracking details under the ‘My Account’ > ‘orders’ tab.
If you are experiencing any complications or delays with your delivery, you may contact the shipping carrier directly using your provided shipping information. Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.
If you haven’t received any confirmation Emails since placing your order then we would firstly recommend checking your junk/spam mailbox to make sure the Email hasn’t landed in there. If you still cannot locate the Email then in most cases there might be a mistake with the Email typed when checking out or rarely a server issue, in which case please send us an Email to – shop@ultimatewildcat.com with your details so that we may locate the issue and attend to it asap.
All payments are processed via our reliable 3rd party payment partners. We make use of PayFast as our primary payment partner through which you can checkout using any debit, cheque or credit card, as well as Mobicred (requires a Mobicred account) and Snapscan.
We also have a partnership with PayFlex which allows customers to either checkout via pay now or pay later option using any debit, cheque or credit card. The pay later option allows the flexibility of splitting the purchase total into 4 payments with no additional charges.
We also allow Direct EFTs, when selecting the direct EFT option, you will be provided with the payment instructions upon order completion. Please use your order number as a payment ID when making a payment. Please note that EFT payments may take 1-3 days to reflect on our side depending on the bank used, we check payments on daily basis. We cannot unfortunately confirm EFT payments before they have reflected on our side, so if you are in a rush please make use of either of the instant options offered as those reflect on our side immediately.
We ship worldwide using DHL Express. You will be able to view the relevant shipping charges for your country/city, by inserting your information at checkout. If you’re having any issues with placing your order, please Email – shop@ultimatewildcat.com and we will assist further with placing the order.