FAQ’s

Most frequently asked questions

Shopping & Shipping

All orders are usually processed and dispatched within 1 to 2 days of payment receipt, provided there aren’t any stock shortages or other unexpected delays. Should there be any unexpected delays with your order, you will be notified via Email or phone call. Please allow an additional day or two during the rush of the holiday season or sale periods, we are always trying our best to attend to all orders as quickly as possible, so please be patient with us.

All orders are generally delivered within 1 to 3 business days from dispatch to all main areas (excluding weekends and public holidays), please note that deliveries to remote outlaying areas can take an additional 2 to 3 days for delivery due to remote locations being serviced less frequently by our logistical partners. We do not ship on Saturday, Sunday, or on Holidays.

Once your parcel has been dispatched, you will be provided with your tracking information via Email. If you are experiencing any complications or delays with your delivery, please contact the shipping carrier using your provided shipping information.

Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.

If you haven’t received any confirmation Emails since placing your order then we would firstly recommend checking your junk/spam mailbox to make sure the Email hasn’t landed in there. If you still cannot locate the Email then in most cases there might be a mistake with the Email typed when checking out or rarely a server issue, in which case please send us an Email to – shop@ultimatewildcat.com with your details so that we may locate the issue and attend to it asap.

All payments are processed via our reliable 3rd party payment partners. We make use of PayFast as our primary payment partner through which you can checkout using any debit, cheque or credit card, as well as Mobicred (requires a Mobicred account) and Snapscan.

We also have a partnership with PayFlex which allows customers to either checkout via pay now or pay later option using any debit, cheque or credit card. The pay later option allows the flexibility of splitting the purchase total into 4 payments with no additional charges.

We also allow Direct EFTs, when selecting the direct EFT option, you will be provided with the payment instructions upon order completion. Please use your order number as a payment ID when making a payment. Please note that EFT payments may take 1-3 days to reflect on our side depending on the bank used, we check payments on daily basis. We cannot unfortunately confirm EFT payments before they have reflected on our side, so if you are in a rush please make use of either of the instant options offered as those reflect on our side immediately.

We do. Please make use of the global site https://ultimatewildcat.com for all international orders.

Returns & Exchanges

Should there be any issue with the product(s) received, such as breakages during transit etc. please notify us within 48 hours of receipt, any claims pass this time period will be null and void.

Should the package arrive damaged for any reason, please make sure to take photos of the received parcel so that we may use those to query the damage with our courier. Please Email the photos along with your order details to – shop@ultimatewildcat.com and we will assist further with a replacement.

Should there be any issue with the product(s) received, such as a production defect, please notify us within 48 hours of receipt, any claims pass this time period will be null and void.

Please include a photo showcasing the defect along with your order number by Email to – shop@ultimatewildcat.com and we will assist further with a replacement.

Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents over longer periods of time. it’s very hard for us to exchange items numerous weeks or months after their original purchase date as we have no way of knowing what usage it has undergone. 

We stand behind everything we sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 7 days of receipt.

In the event that the garment/size you’ve chosen isn’t a suitable fit, you will be able to exchange it by returning the item(s) back to us, either by using a courier of your choosing or by dropping it off at our studio (Cape Town only). Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs for the shipping of the replacement item. The responsibility of returning the item however, will be up to you as the customer. Should you require a collection to be made on your behalf, you can request so at an additional cost.

In such case, please Email us to – shop@ultimatewildcat.com with your return/exchange request.

You must have a proof of purchase for all returns and exchanges.

When products are returned, please make sure that all the products are in the same condition as they have been received and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns passed the 10 days will be void and not eligible for refund.

You may exchange your purchased product for a different size/color, different item or alternatively request store credit or a refund. Please note that in case of a refund or credit request, the refund/credit will be processed for the costs of the items purchased and returned, we cannot refund any additional shipping costs as those are non refundable.

Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.

When shipping back your return/exchange, note that the item is your responsibility until it reaches us.

For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. WILDCAT will not be held responsible for packages lost in transit.

Unfortunately we cannot take returns or exchanges on underwear due to sanitation issues.

Please also note that should there be a refund request issued for an order that has no apparent product faults where a ‘free shipping’ option was redeemed, a deduction of the standard shipping fee will be applied to the total of the order and only the remainder will be refunded, as the order will no longer qualify for the ‘free shipping’ option.

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